Customer Response Team Specialist

Are you an exceptional communicator who excels at turning customer interactions into lasting relationships? Do you thrive in fast-paced environments and possess the skills to handle inbound sales opportunities and outbound campaigns for various service lines. If you have strong time management skills, computer skills, an eye for detail, and the ability to successfully handle challenging customers, Woodard has the perfect opportunity for you to showcase your exceptional talents as a member of our dynamic Customer Response Team (CRT).

Who is Woodard Cleaning and Restoration?

Join a team that enjoys a long history of stability, growth, and progress! In business since 1946, Woodard has continuously grown in revenue each year. Our technology, open office building, and commitment to keep getting better has made Woodard an employer of choice in St. Louis!

Woodard is a leading provider of full-service mitigation, reconstruction, a wide variety of fire and water restoration service lines that aim to revolutionize the way customers experience our services. Woodard is also known for 75 years of premium carpet, rug, and furniture cleaning services, both commercial and residential. With our commitment to excellence and customer satisfaction, we have established a strong reputation in the market. As we continue to grow, we are seeking individuals who share our passion for delivering outstanding customer experiences.

What You'll Do:

• Handle 25-75 inbound calls daily
• Process paperwork from jobs completed the previous day
• Schedule cleaning jobs in the system based on crew availability
• Quote pricing for cleaning services
• Gather appropriate information for claims calls and provide support to clients
• Execute outbound sales campaigns for residential cleaning
• Respond to web inquiries
• Work 8:00am 5:00pm on Monday, Tuesday, Thursday, Friday, and Saturday

What it takes:

• 2+ years customer service
• Some college, preferred
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Detail oriented mindset, ensuring accuracy in data entry, record keeping, and customer information management.
• Ability to pass background check and drug screen.

The Perks:

• Collaborative and inclusive work environment that values your ideas and encourages personal and professional growth.
• Comprehensive benefits package, including medical, dental, and vision coverage, and a 401k retirement plan.
• Employee perks, including employee discounts and ongoing training and development opportunities to enhance your skills.
• Paid Time Off and Holidays

Follow the link below for a more detailed description of the CRT Rep duties.

Current Openings for Customer Response Team Representative NEW Jobs at Woodard Cleaning and Restoration